Field Service Technician (Retail Technology)

Job description

Field Service Technician (Retail Technology)

Salary: €35,000
Hours: Monday to Friday, 45 hours per week
Benefits: Company van, fuel card, company phone, company credit card

About the Company

Our client is a growing provider of retail technology and automation solutions, supporting leading businesses with installation, maintenance, and technical support across a range of innovative systems.

The Role

As a Field Service Technician, you will be responsible for maintaining, repairing, and supporting systems including Cash Tube, VenSafe, AutoStore, DRS, ESL, Self-Checkouts, Checkouts, and Lockers. You will carry out planned maintenance, respond to breakdowns, diagnose faults, and provide detailed service reports following site visits.

Key Responsibilities

• Perform scheduled maintenance and system inspections.
• Respond to service call-outs and carry out repairs.
• Diagnose and resolve technical faults.
• Complete accurate service reports and maintenance logs.
• Support system upgrades and new product installations.
• Provide technical support and training to customers where required.
• Ensure all equipment meets safety and operational standards.

Requirements

• Previous experience in a field service, maintenance, or technician role.
• Strong fault-finding and problem-solving skills.
• Electrical and mechanical knowledge.
• Good customer service and communication skills.
• Ability to work independently and manage site visits.
• Full clean driving licence.
• Basic IT skills and experience completing service reports.

This is an excellent opportunity to join a growing company offering specialist training, career development, and exposure to innovative retail technologies.