Sales & Customer Support Executive

Job description

Job Title: Sales & Customer Support Executive
Salary: €32,000 – €35,000 per year
Job Type: Full-time, Permanent
Location: Ballymount (On-site)

About the Role

We are seeking an enthusiastic and customer-focused Sales & Customer Support Executive to join a busy and friendly office team within a well-established Irish business serving the furniture, woodworking, and packaging sectors. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to build a long-term career in a growing organisation.

You will play a key role in supporting customers and the internal sales team, ensuring all orders, queries, and interactions are handled efficiently and professionally.

Key Responsibilities

Primary Duties

• Answer incoming calls and assist customers with queries and orders.
• Process online and sales team orders accurately and efficiently.
• Monitor, track, and follow up on back orders.
• Support internal sales and administration teams with daily tasks.

Additional Duties

• Handle online payments and update order information.
• Respond to customer queries regarding stock, pricing, and delivery.
• Log service calls and spare part requests.
• Provide cross-departmental support when required.

Requirements

• Positive, friendly personality with strong interpersonal skills.
• Strong organisational skills and ability to multitask.
• Excellent communication skills and attention to detail.
• Willingness to learn, take initiative, and contribute to a team environment.
• Basic IT proficiency; experience with Microsoft Office is essential.
• Previous customer-facing or administrative experience is advantageous.

What’s on Offer

• Opportunity to join a long-established and growing organisation.
• Supportive team culture with strong emphasis on development and progression.
• Mentoring and training from experienced colleagues.
• Free on-site parking.
• Monday-Friday working hours (8:30-5:00 or 9:00-5:30).

Benefits

• Company pension
• Bike to Work scheme
• Employee discount
• Sick pay
• On-site parking

Experience Required:

• Microsoft Office: minimum 2 years
• General office experience: minimum 2 years